At Bathroom & Kitchen Services, we value our customers' feedback.  We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey.  Below are some highlights from these unsolicited comments and feedback from our end-of-job survey.  We keep all letters and customer surveys in our showroom in our "What Customers Say" binder.  Next time you are in the showroom, just ask one of our staff members to point it out for you!

  • Thank you for a wonderful bathroom! I've wanted to do it for about 10 years - I don't know why I waited so long! I'm very pleased.
    Jill Master Bathroom Remodel, Westerville
  • Mark is low key, but very organized. We enjoyed his professionalism and the time he took to address our questions and help us address design issues. We were surprised how organized the project was with the spreadsheet showing the details. We liked the ability to trade in and out design options and tasks. We now love the room.
    Jim and Renee Bathroom Remodel, Hilliard
  • We were excited to see the design and how our kitchen could be transformed. Mark & Kelly were very responsive to our ideas and needs. We really didn’t know what to expect having never remodeled before. We’ve learned through this process to stay flexible. Great attention to detail; Scott is a perfectionist and we really appreciated his effort throughout the entire process. Overall, we are very happy with our new kitchen. We would use your company again.
    Dave & Barbara C. Kitchen Remodel in Powell, November 2010
  • I think the spreadsheets and billing statements are a big help in tracking expenses. I'm very satisfied. [My project manager] was conscientious about addressing my concerns. He consulted me patiently about all choices. The work he did was faultless.
    Delores Kitchen Remodel, Dublin
  • Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
    Gregg & Theresa G. Hall Bathroom Remodel in Dublin, January 2012
  • Every detail was right. Every aspect was finished with quality. Products were good quality and as specified.
    Chris and Beck Remodel, Westerville
  • We are very pleased/thrilled. We had been trying for 12 months to find someone that would do our bathroom. Everyone was fantastic and work was very well done. Thanks for making our bathroom look great. We love it.
    Pam N. and Viki M. Master Bathroom Remodel in Orient, June 2009
  • I was well treated and they were understanding of my special project. My project manager was efficient and polite. I am very glad I chose your company for my special project. I like my bathroom all very much.
    Masaki S. Master Bathroom remodel in Westerville, February 2012
  • Your company was recommended by a friend. Our project manager was very courteous, prepared house for tracking in dirt and out again, worked while here – few if any breaks, asked my opinions about placement of items, shared experience with past jobs as they related to this one.
    Dianne C. Hall Bathroom Remodel in Columbus, January 2011
  • The time to complete was very reasonable. The quality of work was excellent. Scott was available to answer questions anytime we asked, even off hours. Scott’s quality of work and attention to detail was excellent. Completely satisfied – we love our kitchen!
    Matt and Libby C. Kitchen Remodel in New Albany, May 2011
  • We were very impressed with the initial presentation. Scott’s attention to detail was a big selling point for us. Scott said the work would be done in a week and he and Tom delivered. Our project manager made sure we were completely satisfied with the work done.
    David & Ellen H. Kitchen Remodel in Columbus, January 2012
  • Warm, friendly, helpful, efficient. The initial presentation was easy to understand, thorough and just what we discussed. Project was completed much quicker than I imagined. Extremely satisfied! I can’t say enough good things about our project manager. He was thorough, on top of the project, communicative, neat, and stuck to the schedule. It was a great experience.
    Denise J Basement remodel in Grove City, April 2012
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