At Bathroom & Kitchen Services, we value our customers' feedback.  We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey.  Below are some highlights from these unsolicited comments and feedback from our end-of-job survey.  We keep all letters and customer surveys in our showroom in our "What Customers Say" binder.  Next time you are in the showroom, just ask one of our staff members to point it out for you!

  • We were exceptionally pleased and excited with the design presentation! We are thrilled with the completed project – wish we would have done this years ago. We have used Kresge for 30+ years. Couldn’t imagine using any other remodeling company. Thanks again!!!
    Jim and Sue E. Kitchen Countertops & Basement Carpet Updates in Westerville, August 2009
  • Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
    Gregg & Theresa G. Hall Bathroom Remodel in Dublin, January 2012
  • The initial review made me look forward to the final package. The time it took to complete the job was what Scott said the time would take. We are very satisfied.
    Ken and Marumi P. Flooring update in Pickerington, October 2010
  • The time to complete was very reasonable. The quality of work was excellent. Scott was available to answer questions anytime we asked, even off hours. Scott’s quality of work and attention to detail was excellent. Completely satisfied – we love our kitchen!
    Matt and Libby C. Kitchen Remodel in New Albany, May 2011
  • Thank you for a wonderful bathroom! I've wanted to do it for about 10 years - I don't know why I waited so long! I'm very pleased.
    Jill Master Bathroom Remodel, Westerville
  • Warm, friendly, helpful, efficient. The initial presentation was easy to understand, thorough and just what we discussed. Project was completed much quicker than I imagined. Extremely satisfied! I can’t say enough good things about our project manager. He was thorough, on top of the project, communicative, neat, and stuck to the schedule. It was a great experience.
    Denise J Basement remodel in Grove City, April 2012
  • Every detail was right. Every aspect was finished with quality. Products were good quality and as specified.
    Chris and Beck Remodel, Westerville
  • Thanks for continual outstanding work and workers.
    Jim and Sue Master Bathroom Remodel, Westerville
  • Design was better than we anticipated. I was surprised how fast the project was completed. Our project manager was very professional, tidy, and nice to have working in our home.
    Steve and Jackie C. Master Bath Remodel in Lewis Center, June 2009
  • The dust has cleared, the room has been painted, and we couldn’t be happier with our newly renovated master-bathroom. Scott and Tom certainly displayed skill in every aspect of re-construction, but they were also respectful, they cleaned up at the end of the workday, and most of all, they communicated with us as the project progressed. I always knew ahead of time if the water was to be turned off, etc., so that I could plan accordingly. We suffered an unexpected leak after the first shower, but I judge the worth of a company by the quality of response, and Scott responded in a timely manner, with concern and an effective solution. You have a group of talented, responsible contractors. I was shocked, when on the morning of a snow storm that shut down everything, including OSU, Tom showed up at my house – bright and early! Thank you.
    Nina W. Master Bathroom Remodel, comments via unsolicited letter, April 2009
  • I was well treated and they were understanding of my special project. My project manager was efficient and polite. I am very glad I chose your company for my special project. I like my bathroom all very much.
    Masaki S. Master Bathroom remodel in Westerville, February 2012
  • I love the new shower, the colors worked out great. I couldn't be more pleased. [My project manager] is really great. He was so considerate of my home and made sure it was cleaned up each night.
    Nancy Bathroom Remodel, Columbus
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