At Bathroom & Kitchen Services, we value our customers' feedback. We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey. Below are some highlights from these unsolicited comments and feedback from our end-of-job survey. We keep all letters and customer surveys in our showroom in our "What Customers Say" binder. Next time you are in the showroom, just ask one of our staff members to point it out for you!
BKS was willing to work with me to get what I wanted done. There were no problems with my project. Everything was finished for the weekend and my daughter coming home, which was nice. Tom was very meticulous in putting in the tile. Love my flooring – want my other two bathrooms done!
Hall Bathroom Remodel in Westerville, August 2011
I love the new shower, the colors worked out great. I couldn't be more pleased. [My project manager] is really great. He was so considerate of my home and made sure it was cleaned up each night.
Bathroom Remodel, Columbus
We were very impressed with the politeness of not only [our project manager], but all the workers. You have an outstanding group of professionals.
Kitchen Remodel, Westerville
Excellent first impression, friendly. Most importantly – there when they said they would be there. The design presentation was very informative and they did not try to oversell us. Did a good job cleaning each day.
Master Bathroom and Hall Bathroom Remodel in Dublin, April 2009
The time to complete was very reasonable. The quality of work was excellent. Scott was available to answer questions anytime we asked, even off hours. Scott’s quality of work and attention to detail was excellent. Completely satisfied – we love our kitchen!
Kitchen Remodel in New Albany, May 2011
We were exceptionally pleased and excited with the design presentation! We are thrilled with the completed project – wish we would have done this years ago. We have used Kresge for 30+ years. Couldn’t imagine using any other remodeling company. Thanks again!!!
Kitchen Countertops & Basement Carpet Updates in Westerville, August 2009
Very knowledgeable and attentive to our needs.
Master and Hall Bathrooms Remodeled, Westerville
I was well treated and they were understanding of my special project. My project manager was efficient and polite. I am very glad I chose your company for my special project. I like my bathroom all very much.
Master Bathroom remodel in Westerville, February 2012
The initial review made me look forward to the final package. The time it took to complete the job was what Scott said the time would take. We are very satisfied.
Flooring update in Pickerington, October 2010
Your company was recommended by a friend. Our project manager was very courteous, prepared house for tracking in dirt and out again, worked while here – few if any breaks, asked my opinions about placement of items, shared experience with past jobs as they related to this one.
Hall Bathroom Remodel in Columbus, January 2011
We were very impressed with the initial presentation. Scott’s attention to detail was a big selling point for us. Scott said the work would be done in a week and he and Tom delivered. Our project manager made sure we were completely satisfied with the work done.
Kitchen Remodel in Columbus, January 2012
Thank you for a wonderful bathroom! I've wanted to do it for about 10 years - I don't know why I waited so long! I'm very pleased.
Master Bathroom Remodel, Westerville