At Bathroom & Kitchen Services, we value our customers' feedback. We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey. Below are some highlights from these unsolicited comments and feedback from our end-of-job survey. We keep all letters and customer surveys in our showroom in our "What Customers Say" binder. Next time you are in the showroom, just ask one of our staff members to point it out for you!
Warm, friendly, helpful, efficient. The initial presentation was easy to understand, thorough and just what we discussed. Project was completed much quicker than I imagined. Extremely satisfied! I can’t say enough good things about our project manager. He was thorough, on top of the project, communicative, neat, and stuck to the schedule. It was a great experience.
Basement remodel in Grove City, April 2012
We are very pleased/thrilled. We had been trying for 12 months to find someone that would do our bathroom. Everyone was fantastic and work was very well done. Thanks for making our bathroom look great. We love it.
Master Bathroom Remodel in Orient, June 2009
Thank you for a wonderful bathroom! I've wanted to do it for about 10 years - I don't know why I waited so long! I'm very pleased.
Master Bathroom Remodel, Westerville
Design was better than we anticipated. I was surprised how fast the project was completed. Our project manager was very professional, tidy, and nice to have working in our home.
Master Bath Remodel in Lewis Center, June 2009
The dust has cleared, the room has been painted, and we couldn’t be happier with our newly renovated master-bathroom. Scott and Tom certainly displayed skill in every aspect of re-construction, but they were also respectful, they cleaned up at the end of the workday, and most of all, they communicated with us as the project progressed. I always knew ahead of time if the water was to be turned off, etc., so that I could plan accordingly. We suffered an unexpected leak after the first shower, but I judge the worth of a company by the quality of response, and Scott responded in a timely manner, with concern and an effective solution. You have a group of talented, responsible contractors. I was shocked, when on the morning of a snow storm that shut down everything, including OSU, Tom showed up at my house – bright and early! Thank you.
Master Bathroom Remodel, comments via unsolicited letter, April 2009
We were unsure of what could be done and they took us through the steps - patiently. Deliberate, thorough, quality workmanship. There is more to be done and we will be back!
Partial Kitchen Remodel, Columbus
Your company was recommended by a friend. Our project manager was very courteous, prepared house for tracking in dirt and out again, worked while here – few if any breaks, asked my opinions about placement of items, shared experience with past jobs as they related to this one.
Hall Bathroom Remodel in Columbus, January 2011
Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
Hall Bathroom Remodel in Dublin, January 2012
Every detail was right. Every aspect was finished with quality. Products were good quality and as specified.
All contacts were professional and friendly. We felt reassured that the job was going to be done correctly. The delays in finishing were due to our changes in design. In the end, we were completely happy with the results. Scott is a superb manager. He was always available for questions and investigated all of my concerns. Great job by the whole team! Thank you.
Hall Bathroom Remodel in Worthington, September 2010
We were exceptionally pleased and excited with the design presentation! We are thrilled with the completed project – wish we would have done this years ago. We have used Kresge for 30+ years. Couldn’t imagine using any other remodeling company. Thanks again!!!
Kitchen Countertops & Basement Carpet Updates in Westerville, August 2009
Mark is low key, but very organized. We enjoyed his professionalism and the time he took to address our questions and help us address design issues. We were surprised how organized the project was with the spreadsheet showing the details. We liked the ability to trade in and out design options and tasks. We now love the room.
Bathroom Remodel, Hilliard