At Bathroom & Kitchen Services, we value our customers' feedback.  We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey.  Below are some highlights from these unsolicited comments and feedback from our end-of-job survey.  We keep all letters and customer surveys in our showroom in our "What Customers Say" binder.  Next time you are in the showroom, just ask one of our staff members to point it out for you!

  • Thanks for continual outstanding work and workers.
    Jim and Sue Master Bathroom Remodel, Westerville
  • I think the spreadsheets and billing statements are a big help in tracking expenses. I'm very satisfied. [My project manager] was conscientious about addressing my concerns. He consulted me patiently about all choices. The work he did was faultless.
    Delores Kitchen Remodel, Dublin
  • We are very pleased/thrilled. We had been trying for 12 months to find someone that would do our bathroom. Everyone was fantastic and work was very well done. Thanks for making our bathroom look great. We love it.
    Pam N. and Viki M. Master Bathroom Remodel in Orient, June 2009
  • Your company was recommended by a friend. Our project manager was very courteous, prepared house for tracking in dirt and out again, worked while here – few if any breaks, asked my opinions about placement of items, shared experience with past jobs as they related to this one.
    Dianne C. Hall Bathroom Remodel in Columbus, January 2011
  • We were excited to see the design and how our kitchen could be transformed. Mark & Kelly were very responsive to our ideas and needs. We really didn’t know what to expect having never remodeled before. We’ve learned through this process to stay flexible. Great attention to detail; Scott is a perfectionist and we really appreciated his effort throughout the entire process. Overall, we are very happy with our new kitchen. We would use your company again.
    Dave & Barbara C. Kitchen Remodel in Powell, November 2010
  • Great design - incorporated everything we asked for, and stayed in our budget!
    Lowell and Cherly Bathroom Remodel, Columbus
  • The initial review made me look forward to the final package. The time it took to complete the job was what Scott said the time would take. We are very satisfied.
    Ken and Marumi P. Flooring update in Pickerington, October 2010
  • Fun and professional, hands down the best!
    Linda Bathroom Remodel, Columbus
  • Mark is low key, but very organized. We enjoyed his professionalism and the time he took to address our questions and help us address design issues. We were surprised how organized the project was with the spreadsheet showing the details. We liked the ability to trade in and out design options and tasks. We now love the room.
    Jim and Renee Bathroom Remodel, Hilliard
  • We were very impressed with the initial presentation. Scott’s attention to detail was a big selling point for us. Scott said the work would be done in a week and he and Tom delivered. Our project manager made sure we were completely satisfied with the work done.
    David & Ellen H. Kitchen Remodel in Columbus, January 2012
  • The site was always cleaned up at the end of each day. If there were any issues/decisions to be made, I would know about them before he [the project manager] proceeded any further. Very satisfied with the final product.
    Doug and Marita Master Bathroom Remodel, Hilliard
  • We were exceptionally pleased and excited with the design presentation! We are thrilled with the completed project – wish we would have done this years ago. We have used Kresge for 30+ years. Couldn’t imagine using any other remodeling company. Thanks again!!!
    Jim and Sue E. Kitchen Countertops & Basement Carpet Updates in Westerville, August 2009
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