At Bathroom & Kitchen Services, we value our customers' feedback.  We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey.  Below are some highlights from these unsolicited comments and feedback from our end-of-job survey.  We keep all letters and customer surveys in our showroom in our "What Customers Say" binder.  Next time you are in the showroom, just ask one of our staff members to point it out for you!

  • The dust has cleared, the room has been painted, and we couldn’t be happier with our newly renovated master-bathroom. Scott and Tom certainly displayed skill in every aspect of re-construction, but they were also respectful, they cleaned up at the end of the workday, and most of all, they communicated with us as the project progressed. I always knew ahead of time if the water was to be turned off, etc., so that I could plan accordingly. We suffered an unexpected leak after the first shower, but I judge the worth of a company by the quality of response, and Scott responded in a timely manner, with concern and an effective solution. You have a group of talented, responsible contractors. I was shocked, when on the morning of a snow storm that shut down everything, including OSU, Tom showed up at my house – bright and early! Thank you.
    Nina W. Master Bathroom Remodel, comments via unsolicited letter, April 2009
  • We were excited to see the design and how our kitchen could be transformed. Mark & Kelly were very responsive to our ideas and needs. We really didn’t know what to expect having never remodeled before. We’ve learned through this process to stay flexible. Great attention to detail; Scott is a perfectionist and we really appreciated his effort throughout the entire process. Overall, we are very happy with our new kitchen. We would use your company again.
    Dave & Barbara C. Kitchen Remodel in Powell, November 2010
  • Fun and professional, hands down the best!
    Linda Bathroom Remodel, Columbus
  • I love the new shower, the colors worked out great. I couldn't be more pleased. [My project manager] is really great. He was so considerate of my home and made sure it was cleaned up each night.
    Nancy Bathroom Remodel, Columbus
  • Design was better than we anticipated. I was surprised how fast the project was completed. Our project manager was very professional, tidy, and nice to have working in our home.
    Steve and Jackie C. Master Bath Remodel in Lewis Center, June 2009
  • Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
    Gregg & Theresa G. Hall Bathroom Remodel in Dublin, January 2012
  • I was well treated and they were understanding of my special project. My project manager was efficient and polite. I am very glad I chose your company for my special project. I like my bathroom all very much.
    Masaki S. Master Bathroom remodel in Westerville, February 2012
  • We are very pleased/thrilled. We had been trying for 12 months to find someone that would do our bathroom. Everyone was fantastic and work was very well done. Thanks for making our bathroom look great. We love it.
    Pam N. and Viki M. Master Bathroom Remodel in Orient, June 2009
  • Thanks for continual outstanding work and workers.
    Jim and Sue Master Bathroom Remodel, Westerville
  • The initial review made me look forward to the final package. The time it took to complete the job was what Scott said the time would take. We are very satisfied.
    Ken and Marumi P. Flooring update in Pickerington, October 2010
  • Very knowledgeable and attentive to our needs.
    Rich and Sandy Master and Hall Bathrooms Remodeled, Westerville
  • All contacts were professional and friendly. We felt reassured that the job was going to be done correctly. The delays in finishing were due to our changes in design. In the end, we were completely happy with the results. Scott is a superb manager. He was always available for questions and investigated all of my concerns. Great job by the whole team! Thank you.
    Arthur and Valerie D. Hall Bathroom Remodel in Worthington, September 2010
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