At Bathroom & Kitchen Services, we value our customers' feedback.  We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey.  Below are some highlights from these unsolicited comments and feedback from our end-of-job survey.  We keep all letters and customer surveys in our showroom in our "What Customers Say" binder.  Next time you are in the showroom, just ask one of our staff members to point it out for you!

  • Great design - incorporated everything we asked for, and stayed in our budget!
    Lowell and Cherly Bathroom Remodel, Columbus
  • Design was better than we anticipated. I was surprised how fast the project was completed. Our project manager was very professional, tidy, and nice to have working in our home.
    Steve and Jackie C. Master Bath Remodel in Lewis Center, June 2009
  • Very knowledgeable and attentive to our needs.
    Rich and Sandy Master and Hall Bathrooms Remodeled, Westerville
  • We were excited to see the design and how our kitchen could be transformed. Mark & Kelly were very responsive to our ideas and needs. We really didn’t know what to expect having never remodeled before. We’ve learned through this process to stay flexible. Great attention to detail; Scott is a perfectionist and we really appreciated his effort throughout the entire process. Overall, we are very happy with our new kitchen. We would use your company again.
    Dave & Barbara C. Kitchen Remodel in Powell, November 2010
  • Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
    Gregg & Theresa G. Hall Bathroom Remodel in Dublin, January 2012
  • The site was always cleaned up at the end of each day. If there were any issues/decisions to be made, I would know about them before he [the project manager] proceeded any further. Very satisfied with the final product.
    Doug and Marita Master Bathroom Remodel, Hilliard
  • The time to complete was very reasonable. The quality of work was excellent. Scott was available to answer questions anytime we asked, even off hours. Scott’s quality of work and attention to detail was excellent. Completely satisfied – we love our kitchen!
    Matt and Libby C. Kitchen Remodel in New Albany, May 2011
  • Excellent first impression, friendly. Most importantly – there when they said they would be there. The design presentation was very informative and they did not try to oversell us. Did a good job cleaning each day.
    Scott L. and Eileen B. Master Bathroom and Hall Bathroom Remodel in Dublin, April 2009
  • Fun and professional, hands down the best!
    Linda Bathroom Remodel, Columbus
  • All contacts were professional and friendly. We felt reassured that the job was going to be done correctly. The delays in finishing were due to our changes in design. In the end, we were completely happy with the results. Scott is a superb manager. He was always available for questions and investigated all of my concerns. Great job by the whole team! Thank you.
    Arthur and Valerie D. Hall Bathroom Remodel in Worthington, September 2010
  • The initial review made me look forward to the final package. The time it took to complete the job was what Scott said the time would take. We are very satisfied.
    Ken and Marumi P. Flooring update in Pickerington, October 2010
  • Thanks for continual outstanding work and workers.
    Jim and Sue Master Bathroom Remodel, Westerville
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