At Bathroom & Kitchen Services, we value our customers' feedback. We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey. Below are some highlights from these unsolicited comments and feedback from our end-of-job survey. We keep all letters and customer surveys in our showroom in our "What Customers Say" binder. Next time you are in the showroom, just ask one of our staff members to point it out for you!
Thank you for a wonderful bathroom! I've wanted to do it for about 10 years - I don't know why I waited so long! I'm very pleased.
Master Bathroom Remodel, Westerville
We were exceptionally pleased and excited with the design presentation! We are thrilled with the completed project – wish we would have done this years ago. We have used Kresge for 30+ years. Couldn’t imagine using any other remodeling company. Thanks again!!!
Kitchen Countertops & Basement Carpet Updates in Westerville, August 2009
The dust has cleared, the room has been painted, and we couldn’t be happier with our newly renovated master-bathroom. Scott and Tom certainly displayed skill in every aspect of re-construction, but they were also respectful, they cleaned up at the end of the workday, and most of all, they communicated with us as the project progressed. I always knew ahead of time if the water was to be turned off, etc., so that I could plan accordingly. We suffered an unexpected leak after the first shower, but I judge the worth of a company by the quality of response, and Scott responded in a timely manner, with concern and an effective solution. You have a group of talented, responsible contractors. I was shocked, when on the morning of a snow storm that shut down everything, including OSU, Tom showed up at my house – bright and early! Thank you.
Master Bathroom Remodel, comments via unsolicited letter, April 2009
BKS was willing to work with me to get what I wanted done. There were no problems with my project. Everything was finished for the weekend and my daughter coming home, which was nice. Tom was very meticulous in putting in the tile. Love my flooring – want my other two bathrooms done!
Hall Bathroom Remodel in Westerville, August 2011
Mark is low key, but very organized. We enjoyed his professionalism and the time he took to address our questions and help us address design issues. We were surprised how organized the project was with the spreadsheet showing the details. We liked the ability to trade in and out design options and tasks. We now love the room.
Bathroom Remodel, Hilliard
Very knowledgeable and attentive to our needs.
Master and Hall Bathrooms Remodeled, Westerville
Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
Hall Bathroom Remodel in Dublin, January 2012
Warm, friendly, helpful, efficient. The initial presentation was easy to understand, thorough and just what we discussed. Project was completed much quicker than I imagined. Extremely satisfied! I can’t say enough good things about our project manager. He was thorough, on top of the project, communicative, neat, and stuck to the schedule. It was a great experience.
Basement remodel in Grove City, April 2012
Design was better than we anticipated. I was surprised how fast the project was completed. Our project manager was very professional, tidy, and nice to have working in our home.
Master Bath Remodel in Lewis Center, June 2009
The initial review made me look forward to the final package. The time it took to complete the job was what Scott said the time would take. We are very satisfied.
Flooring update in Pickerington, October 2010
I think the spreadsheets and billing statements are a big help in tracking expenses. I'm very satisfied. [My project manager] was conscientious about addressing my concerns. He consulted me patiently about all choices. The work he did was faultless.
Kitchen Remodel, Dublin
The site was always cleaned up at the end of each day. If there were any issues/decisions to be made, I would know about them before he [the project manager] proceeded any further. Very satisfied with the final product.
Master Bathroom Remodel, Hilliard