At Bathroom & Kitchen Services, we value our customers' feedback. We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey. Below are some highlights from these unsolicited comments and feedback from our end-of-job survey. We keep all letters and customer surveys in our showroom in our "What Customers Say" binder. Next time you are in the showroom, just ask one of our staff members to point it out for you!
Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
Hall Bathroom Remodel in Dublin, January 2012
The time to complete was very reasonable. The quality of work was excellent. Scott was available to answer questions anytime we asked, even off hours. Scott’s quality of work and attention to detail was excellent. Completely satisfied – we love our kitchen!
Kitchen Remodel in New Albany, May 2011
Very professional, willing to meet on my schedule.
Partial Bathroom Remodel, Dublin
Design was better than we anticipated. I was surprised how fast the project was completed. Our project manager was very professional, tidy, and nice to have working in our home.
Master Bath Remodel in Lewis Center, June 2009
We are very pleased/thrilled. We had been trying for 12 months to find someone that would do our bathroom. Everyone was fantastic and work was very well done. Thanks for making our bathroom look great. We love it.
Master Bathroom Remodel in Orient, June 2009
Every detail was right. Every aspect was finished with quality. Products were good quality and as specified.
Warm, friendly, helpful, efficient. The initial presentation was easy to understand, thorough and just what we discussed. Project was completed much quicker than I imagined. Extremely satisfied! I can’t say enough good things about our project manager. He was thorough, on top of the project, communicative, neat, and stuck to the schedule. It was a great experience.
Basement remodel in Grove City, April 2012
The dust has cleared, the room has been painted, and we couldn’t be happier with our newly renovated master-bathroom. Scott and Tom certainly displayed skill in every aspect of re-construction, but they were also respectful, they cleaned up at the end of the workday, and most of all, they communicated with us as the project progressed. I always knew ahead of time if the water was to be turned off, etc., so that I could plan accordingly. We suffered an unexpected leak after the first shower, but I judge the worth of a company by the quality of response, and Scott responded in a timely manner, with concern and an effective solution. You have a group of talented, responsible contractors. I was shocked, when on the morning of a snow storm that shut down everything, including OSU, Tom showed up at my house – bright and early! Thank you.
Master Bathroom Remodel, comments via unsolicited letter, April 2009
All contacts were professional and friendly. We felt reassured that the job was going to be done correctly. The delays in finishing were due to our changes in design. In the end, we were completely happy with the results. Scott is a superb manager. He was always available for questions and investigated all of my concerns. Great job by the whole team! Thank you.
Hall Bathroom Remodel in Worthington, September 2010
Very knowledgeable and attentive to our needs.
Master and Hall Bathrooms Remodeled, Westerville
BKS was willing to work with me to get what I wanted done. There were no problems with my project. Everything was finished for the weekend and my daughter coming home, which was nice. Tom was very meticulous in putting in the tile. Love my flooring – want my other two bathrooms done!
Hall Bathroom Remodel in Westerville, August 2011
Great design - incorporated everything we asked for, and stayed in our budget!
Bathroom Remodel, Columbus