At Bathroom & Kitchen Services, we value our customers' feedback. We regularly receive unsolicited letters of satisfaction from our customers in addition to the end-of-job survey. Below are some highlights from these unsolicited comments and feedback from our end-of-job survey. We keep all letters and customer surveys in our showroom in our "What Customers Say" binder. Next time you are in the showroom, just ask one of our staff members to point it out for you!
All contacts were professional and friendly. We felt reassured that the job was going to be done correctly. The delays in finishing were due to our changes in design. In the end, we were completely happy with the results. Scott is a superb manager. He was always available for questions and investigated all of my concerns. Great job by the whole team! Thank you.
Hall Bathroom Remodel in Worthington, September 2010
I was well treated and they were understanding of my special project. My project manager was efficient and polite. I am very glad I chose your company for my special project. I like my bathroom all very much.
Master Bathroom remodel in Westerville, February 2012
BKS was willing to work with me to get what I wanted done. There were no problems with my project. Everything was finished for the weekend and my daughter coming home, which was nice. Tom was very meticulous in putting in the tile. Love my flooring – want my other two bathrooms done!
Hall Bathroom Remodel in Westerville, August 2011
We were very impressed with the politeness of not only [our project manager], but all the workers. You have an outstanding group of professionals.
Kitchen Remodel, Westerville
Very knowledgeable and attentive to our needs.
Master and Hall Bathrooms Remodeled, Westerville
Very professional, willing to meet on my schedule.
Partial Bathroom Remodel, Dublin
The site was always cleaned up at the end of each day. If there were any issues/decisions to be made, I would know about them before he [the project manager] proceeded any further. Very satisfied with the final product.
Master Bathroom Remodel, Hilliard
We were exceptionally pleased and excited with the design presentation! We are thrilled with the completed project – wish we would have done this years ago. We have used Kresge for 30+ years. Couldn’t imagine using any other remodeling company. Thanks again!!!
Kitchen Countertops & Basement Carpet Updates in Westerville, August 2009
Scott did great work, kept us apprised of progress and discussed options with us. He made us feel very comfortable. We are very satisfied and would use Scott and BKS again!
Hall Bathroom Remodel in Dublin, January 2012
We were unsure of what could be done and they took us through the steps - patiently. Deliberate, thorough, quality workmanship. There is more to be done and we will be back!
Partial Kitchen Remodel, Columbus
We were excited to see the design and how our kitchen could be transformed. Mark & Kelly were very responsive to our ideas and needs. We really didn’t know what to expect having never remodeled before. We’ve learned through this process to stay flexible. Great attention to detail; Scott is a perfectionist and we really appreciated his effort throughout the entire process. Overall, we are very happy with our new kitchen. We would use your company again.
Kitchen Remodel in Powell, November 2010
Warm, friendly, helpful, efficient. The initial presentation was easy to understand, thorough and just what we discussed. Project was completed much quicker than I imagined. Extremely satisfied! I can’t say enough good things about our project manager. He was thorough, on top of the project, communicative, neat, and stuck to the schedule. It was a great experience.
Basement remodel in Grove City, April 2012